An Ethereal Wellness Experience

Heavenly Spa by Westin, housed in The Westin Pune Koregaon Park provides the perfect ambience to rejuvenate and renew the jaded spirits. It is truly a retreat with the intimate setting, offering six treatment rooms including a couple spa suite.

Indulge in the goodness of a couple’s getaway which allows you to share some treasured moments. The pampering does not stop at the treatment for post the session you are offered a special spa cuisine which can elevate your senses. At the spa, achieve serenity via steam, shower, music and refreshments, all in the privacy of your treatment alcove.

The skincare products at the Heavenly Spa by Westin have fine botanical ingredients, and the spa menu features an elaborate selection of massage therapies, facials, body scrubs and body wraps as well as signature packages designed for couples.

The wellness experience begins with a special pre-treatment ritual. For nourishment pre or post-treatment, on offer is a healthy herbal tea or dark chocolate as well as renewing elixirs made with the best natural ingredients.

Savvy Consumers Exploring Wellness

While going around the spa, I got to meet Anu Mohan, the Spa and Recreation Manager at The Westin Pune Koregaon Park since June 2016. He has over seven years experience in the industry. Prior to his present tenure, he was associated with renowned hospitality chains like Westin, Hyatt, and ITC. He is a CIDESCO and CIBTAC certified personnel from Mumbai. The interaction with him proved to be an interesting and insightful one. The excerpts of the interview are given below:

What are the kinds of changes you have witnessed in the Indian spa industry during the past five-six years?

Like many other facets of our service industry, spa as a segment has also evolved in the past few years in post-modern India and is still evolving every day.

With more people travelling across the world, the level of awareness among the spa customers in India, in general, is now tremendously high. Many of them know exactly what they want and how they want and they are not hesitant to spend money to get the best possible wellness experience.

The Indian spa market has also become competitive. To keep up with the pace one has to innovate on a regular basis. The spa menus, spa parties, etc. are the outcome of this competitive environment.

 We at The Westin Pune Koregaon Park also try and create new experiences for our guests. We have our spa open till midnight to facilitate the corporate clientele who can avail the services after their daily work schedule.

What are the top trends in the spa business?

Cryotherapy, Himalayan salt therapy and Ayurveda are gaining in popularity. Moreover, we would see a greater emphasis on customisation and personal connection.

The consumers across spas are very savvy nowadays; beautiful facilities and elaborate menus in themselves are not sufficient to influence them. We will see treatments developed around the idea of increased mindfulness and contemplation. Spa parties are a big trend too. Nowadays many bachelorettes don’t want to go drinking; they want to relax at the spa instead.

What are the key challenges towards opening a spa?

A major issue is being able to attract highly trained and sophisticated personnel who should also imbibe the lifestyles that reflect their professional advice.

Also, love it or hate it, we are in the selfie generation. As a result, wellness trends are quickly criss-crossing the world. So we have to make sure we stay on top of them. That is another challenge to be kept in mind while opening a spa.

How do you decide on the spa menu? What factors must be kept in mind to chalk out a decent spa menu?

A decent spa menu must be planned while keeping in mind one simple principle. We should have all major options of treatments and a few options of different product lines too so that guests don’t turn to our competitors for their preferred treatment/s and product/s. Pricing also plays a pivotal role in the spa menu as that often acts as a deciding factor for the customers.

What do you enjoy the most about being a Spa Director?

The wellness segment has always been an area of interest for me. Client interaction and customising therapies for them are the aspects which I love the most about my job.

Could you tell us the USP of the spa? What distinguishes it from others?

Heavenly Spa by Westin provides a serene environment where guests can enjoy a sensory spa experience, which not only promotes physical relaxation, but psychological and emotional uplifting through our unique signature rituals. Our signature rituals are Three Stone Ritual, Burden Basket ritual, and Treatment Chime.

What is your favourite spa treatment to receive and why it is so?

My favourite spa treatment is Heavenly Spa Signature Massage. It is an amalgamation of Indian and western techniques which is specially designed for Heavenly Spa by Westin.

The treatment comprises a heated compress combined with the healing power of white tea and aloe oil to relive aches and pain. It is followed by a Swedish massage that leaves you feeling physically rested and mentally uplifted.

Any other point you wish to make?

A spa represents a lot more than an array of treatments. The perfect spa experience is a unification of the correct treatment and cordial service of the spa personnel.

 

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