Presenting Holistic Wellness

By Sharmila Chand

The Club One Fitness and Spa at The Suryaa New Delhi emphasises on holistic wellness. Here professional excellence and enthusiasm to go the extra mile are both abundantly found among the highly trained therapists. Personalised and dedicated wellness service is the hallmark of the spa.

The therapies on offer combine ancient and contemporary techniques. All the products used in the spa contain naturally derived ingredients.

While going through the spa, I got to meet Vijay Kanojia, Manager, The Club One Fitness and Spa, The Suryaa New Delhi, who is an experienced recreational, fitness and spa professional with expertise in up-selling techniques that can lead to enhanced product visibility and higher revenues.

A certified spa management professional, he has an experience of 20 years across various roles within the fitness/spa segment in the hospitality sector. He has previously worked with leading hospitality brands such as Radisson, Crowne Plaza Today and Fraser Suites. He has also played a crucial role behind the pre-opening of The Retreat Health Club and Spa at Fraser Suites.

Vijay is not only responsive to the changing trends but always tries to stay ahead of the curve. He is adept at major decision making activities such as handling pricing policy to maximising revenues and taking effective purchasing and expenditure decisions.

He lays utmost importance on establishing relationships with guests and ensuring maximum possible customer satisfaction. The excerpts of the interview are given below:

What are the kind of changes you have witnessed in India’s spa industry during the past five-six years?

Few years back, spa & salon services used to be just an added facility in a hotel but now it has turned out to be an important revenue generating center for the hospitality properties across India.

What are the current top trends in the spa business in India?

The current trends in India’s spa market are that of Ayurveda and organic products. It is a rage in the spa world at the moment and will prevail for quite a long time.

In today’s times, media and advertisements have been prominent factors in educating about and promoting of spa business as a whole.

Online booking, payments and system reservations with spa software is another trend. It facilitates systematic booking and execution of appointments.

What are the key challenges towards opening of a spa?

4Ps are crucial factors for setting up and running a profitable spa. They are the product, price, promotion, and place. They make the difference. The way we design the menu and promote the product, while keeping the location in mind, would help in maximising revenues with bare minimum cost.

How do you decide on the spa menu? What factors have to be kept in mind to chalk out a decent spa menu?

In the current scenario, the ideal spa menu should have a combination of Ayurveda, oriental and western therapies. While chalking out a decent spa menu, apart from the cost factor, it is essential to keep in mind the people for whom the menu is to be made and the location of the spa as well.

What do you enjoy most about being a Spa Manager?

My personal involvement in creating special packages for our clients, at their convenience and according to their  needs and as per their body and skin type;  being on shop floor and interacting with customers while suggesting them treatments and putting in new ideas to enhance guest experience are what I enjoy the most in my work.

Could you tell us the USP of your spa? What distinguishes it from others?

The USP of our spa is born out of a sincere understanding and passion for wellness, which we define as a way of life. It focuses on physical, emotional and mental well-being.

The spa is committed to delivering all aspects of wellness holistically, providing inspiration for a lifestyle change, in an environment that delights all the senses.

Our highly trained therapists are committed to excellence, are infused with enthusiasm, and take pride in delivering personalised, dedicated service. Our therapies combine ancient and contemporary techniques.

Kindly talk about some of the important therapies on offer at the spa

We have just introduced a customised in-house package and that is called ‘Coffee Scrub.’ Coffee Scrub is quite beneficial as it helps reverse sun damage, prevents ageing, facilitates glowing skin and also reduces puffiness of eyes. Coffee Scrub also helps in tightening the skin.

The Coffee Scrub that we apply for therapy is extracted from fresh coffee beans, which is followed by an hour of essential oil massage.

Then there are ‘The Suryaa Signature Therapies,’ which have been devised to address guests’ increasing desire for simple, effective and authentic spa experience. 

The Oriental Therapy is for 90 minutes, where four hands work in perfect unison to provide a remarkable experience that inspires a harmony of the senses. The treatment begins with a soothing foot bath and then two therapists work in harmony by giving a body scrub, followed by a relaxing essential oil massage. 

The Suryaa Suite Experience is an experience of 120 minutes.  It begins with a jasmine body scrub to detoxify and soften the skin, followed by a relaxing massage. This couple package is ideal for those who need a break from the hustle and bustle of city life. 

Escape is a 90 minutes wellness session targeted at the executives to escape from their over worked stress and daily monotonous routine. The therapy is a complete out of the box relaxation treatment that begins with a heated compress and massage, using gentle stretching movements to release tension in the neck, shoulders, and awaken the tired senses. The treatment comes to an end with a scalp and foot reflexology.

What is your favourite treatment to receive and why it is so?

Almost every treatment has a specific purpose.

For example, people who are completely stressed out prefer an aromatic relaxing therapy; people related to sports and athletics prefer a Deep Tissue or Swedish massage; people looking to detoxify their entire skin prefer different kind of scrubs and wraps along with a relaxing oil massage.

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